Get in Touch
Real people, real answers. We're a small team, and every message comes straight to us — not a bot, not an outsourced call center. Whatever you need, we'll sort it out.
Email us: thenestsupply888@gmail.com
We reply within 24 hours, 7 days a week. Most messages get an answer the same day.
Before you order
Not sure a product will fit or work for your home? Ask us first. For door locks, send a photo of your current lock and your door's thickness — we'll confirm compatibility before you spend a cent. We'd rather lose a sale than ship you something that doesn't fit.
Questions about an order
Include your order number (it's in your confirmation email) and we can help immediately with:
- Tracking and delivery updates
- Changing your shipping address (within 12 hours of ordering)
- Cancellations before shipment
Returns & issues
Something arrived damaged, isn't working, or just isn't right for your space? Email us within 30 days and we'll make it right — replacement or full refund, your choice. No hoops, no restocking fees, no "did you try turning it off and on again" runaround. See our full [Refund Policy] for details.
Setup help
Stuck pairing your lock to the app? Sensor light not triggering? Send us a quick description (a photo or video helps) and we'll walk you through it. We've set up every product we sell, and we'll stay with you until it works.
Our promise
If we ever get something wrong — a late shipment, a defective unit, a mistake on our end — tell us, and we'll fix it and make it up to you. We're building this store for the long run, and that only works if you'd order from us twice.
The Nest Supply